Refund Policy
Return and Refund Policy of Pretty and Spice
At Pretty and Spice, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if sizing is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Pretty and Spice does not reimburse return shipping costs and is not liable for expenses incurred during the return process.
Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchange of Sale Items
Sale items cannot be exchanged, even if sizing is incorrect. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, send an email to info@prettyandspice.com. Once your return has been approved, you will receive detailed instructions to complete the return process.
Requirement to Submit a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the correct handling of your request.
Conclusion
Pretty and Spice is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@prettyandspice.com.